At Oriana Safaris, we understand that sometimes plans change, and you may need to cancel or reschedule your booking. We strive to provide our clients with flexible and reasonable cancellation policies, while also ensuring that we can maintain our commitment to quality service.

Please note that our cancellation policy varies depending on the type of service you have booked. Please refer to your booking confirmation email or contact us directly for more information about your specific cancellation policy.

Accommodation Bookings

If you need to cancel or reschedule your accommodation booking, please notify us as soon as possible. The following cancellation policy applies:

  • If you cancel your booking more than 14 days before your check-in date, we will refund your payment in full, minus any transaction fees.
  • If you cancel your booking within 14 days of your check-in date, we will refund 50% of your payment, minus any transaction fees.
  • If you cancel your booking within 7 days of your check-in date, we will not be able to provide a refund.

Please note that some hotels and guesthouses may have their own cancellation policies, which may differ from ours. We will inform you of any such policies at the time of booking.

Tour and Activity Bookings

If you need to cancel or reschedule your tour or activity booking, please notify us as soon as possible. The following cancellation policy applies:

  • If you cancel your booking more than 48 hours before the start time of the tour or activity, we will refund your payment in full, minus any transaction fees.
  • If you cancel your booking within 48 hours of the start time of the tour or activity, we will not be able to provide a refund.

Please note that some tours and activities may have their own cancellation policies, which may differ from ours. We will inform you of any such policies at the time of booking.

Car Rental Bookings

If you need to cancel or reschedule your car rental booking, please notify us as soon as possible. The following cancellation policy applies:

  • If you cancel your booking more than 48 hours before the start time of the rental, we will refund your payment in full, minus any transaction fees.
  • If you cancel your booking within 48 hours of the start time of the rental, we will refund 50% of your payment, minus any transaction fees.
  • If you cancel your booking after the start time of the rental, we will not be able to provide a refund.

Please note that some car rental providers may have their own cancellation policies, which may differ from ours. We will inform you of any such policies at the time of booking.

Thank you for choosing Oriana Safaris. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us.