Booking and Payment
Q: How do I book a tour or activity with Oriana Safaris? A: You can book a tour or activity with us by visiting our website and selecting the tour or activity you are interested in. Follow the instructions to complete your booking and make a payment.
Q: What payment options do you offer? A: We accept payment via credit card, PayPal, and bank transfer. Please note that some payment methods may incur additional fees.
Q: Can I cancel my booking? A: Yes, you can cancel your booking, but please refer to our Cancellation Policy for more information about our cancellation fees.
Tours and Activities
Q: What should I bring on a tour? A: We recommend that you bring comfortable walking shoes, a hat, sunscreen, and a water bottle. Depending on the tour, we may also recommend that you bring insect repellent or a jacket.
Q: Are your tours and activities suitable for children? A: Yes, we offer tours and activities that are suitable for children, but please check the age restrictions for each tour or activity before booking.
Q: Do you offer private tours or group tours? A: We offer both private and group tours. Please contact us to discuss your preferences and requirements.
Accommodation
Q: What types of accommodation do you offer? A: We offer a range of accommodation options, including guesthouses, villas, and hotels.
Q: Do your accommodations have air conditioning? A: Yes, most of our accommodations have air conditioning, but please check the specific accommodation details before booking.
Q: Do your accommodations offer breakfast? A: Yes, most of our accommodations offer breakfast as part of the package, but please check the specific accommodation details before booking.
General Information
Q: What is the best time to visit Kenya? A: The best time to visit Kenya is during the dry season, which is from June to October and from January to February.
Q: Do I need a visa to visit Kenya? A: Yes, most visitors to Kenya will require a visa. Please check with your local embassy or consulate for more information.
Q: What should I do in case of an emergency? A: If you have an emergency during your holiday with us, please contact us immediately. We will provide you with emergency contact information upon booking.
If you have any additional questions or concerns that are not covered in our FAQ section, please feel free to contact us directly. Our customer service team is available to assist you with any questions or concerns you may have.